What We Promise
24/7 Availability
Our emergency number is manned 24/7 by a dedicated team member. Our standby teams are ready day or night to attend to your plumbing emergencies with a smile!
We are Flexible
We work around our Clients or their Project teams. We proactively ensure there is a open line of communication throughout the project.
Forging Lasting Relationships
We build relationships by being a reliable plumbing provider that cares about our clients. We take pride in the quality of the service we provide and communicate with the client throughout the project, as well as actively following up on service levels after a job is completed. We take feedback very seriously.
Dynamic & Innovative
Our dynamic management team ensures that the company is utilizing the very latest systems, methods and tools in the market to ensure speed and efficiency to clients.
Reliable Fleet
Our fleet of vehicles are well maintained, company branded and extremely neat.
Quality Service
Quality service is a non–negotiable at Pinnacle Plumbing Solutions. Many of our larger clients know our team members by first name already –they know we will be there on time and we will sort out their plumbing issues right first time round.
Effective Communication
We receive accurate and detailed project requirements from the client. Information regarding a project is relayed in–depth to the responsible team and the Operations Manager liaises with the team and client throughout the project. Once a project is completed, we follow–up with the client on service levels.
Utilizing the Latest Equipment/Tools
We invest in the very latest equipment/tools to ensure speed in undertaking projects. “We really have some mean equipment” that enables us to get a job done much quicker.
Cleanliness
We understand our client’s need for cleanliness from their preferred plumber. We confidently state that our jobs are extremely neat; we keep and leave our work area tidy every single day. In addition, you can expect our team arriving in branded vehicles attired in branded clothing. Our image is extremely important to us and we uphold this value throughout the company.
Respect
We educate our staff on how to ensure the client’s property, equipment and belongings are respected and look after. We believe stringently that the client is paying our invoice and if we do not respect the client’s items then the client will not respect our invoice.
Timeous Service
Once we have received a call from a client and ascertained how urgent the request is, we dispatch a team accordingly. In fact, for emergencies whilst we have the client on the line we are already dispatching a team and briefing them whilst they are on route. We keep the client informed of the approximate time that the team will be arriving at their premises.